Help center
Short answers to the questions we hear most. If yours isn't here, drop us a line — a human reads every message.
Getting started
How do I create a mailbox?
Head to the registration page, pick a name and a password, and you're done.
I can't sign in — it says my password is wrong.
Make sure you're using the full address (including @jywlfz.com) and that Caps Lock isn't on. If you still can't get in, contact support.
Can I use JayWolfz Mail with Outlook / Thunderbird / my phone?
Yes. We provide standard IMAP and SMTP, so any modern mail app works. Server settings for your account are shown in webmail under Settings → Mail clients.
Your mailbox
How much storage do I get?
Free mailboxes include 5 GB. If you need more, the Lone Wolf plan raises that to 25 GB and the Wolfpack plan to 50 GB per mailbox.
Can I use my own domain?
Yes — on paid plans you can attach your own domains and send and receive mail with them. We publish SPF, DKIM and DMARC records for you automatically once the domain is verified.
Why do some of my messages end up in spam at the recipient?
The usual culprit is a missing alignment between your From address and the domain's SPF/DKIM records. On JayWolfz this is handled automatically for our own domain; for custom domains, check the DNS records we've provisioned and give a new domain a few days to build reputation.
What are the attachment limits?
Up to 25 MB per message on all plans. Larger files should go through your storage provider of choice — we keep mail lean on purpose.
Privacy & policy
Do you read my mail or show ads?
No and no. Your mailbox content is processed only to deliver mail to you and to filter spam. Our privacy policy is short on purpose.
How do I report spam or abuse?
Use the “Report” button in webmail, or email our abuse team — the address is on the contact page. We process reports within one business day.